Hi,
Please does anybody know the interview questions that Retail Assist ask candidates during interview session?
As Helpdesk analyst.

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Posting as :
works at
You are currently posting as works at

Watch the careervidz channel on youtube for generic advice.
If tis for IT Support heldesk...
Specifics... Be prepared to answer questions on customer service, troubleshooting, which hardware, software and OS' you have supported. Come prepared with a half a dozen scenarios (what would you do in x situation, tell me about a time when you handled... Pressure, multi tasking, delegation, time sensitive, negative feedback, when you failed to meet a deadline (or complete a task on time) etc.) following the Star technique or similar approach and turn it round to make it a positive . Always mention security, gdpr/data protection. If you can about KPIs and Slas, knowledge sharing, working as a team and with other teams, project work. Connectivity troubleshooting. Microsoft and Google products.

I hope this helps.

Thank you very much!

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