How do people ask for points? I never do but the last straw was a group of people opening my door tonight while I’m in bed... checked their card and it’s the same number. Any thoughts?

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That’s always a fear of mine hence why I lock the door with the actual lock and the metal door stop.

Also too nice to ask for points

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Email customer service and share your experience. Usually they’ll respond with an apology and a complimentary amount of points with it. Cheers brah

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Like H1 said, make it all about a safety issue - milk it 🤑

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I tweet at them. I have 6 followers and have twitter for only this purpose.

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Happened to me once, and I didn’t ask for points but reminded the GM what a safety issue this was and he gave me 10,000 points

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Dd1 same, I probably won’t ask. but pretty startling for sure.

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This is not acceptable! Points or not you need to report this

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Happend to a lady friend of mine; she got 100k Marriott points for it.

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Same thing happened to someone on my project. He got a ton of points. Like enough for a free night at cat 8 or whatever SPGs highest tier is

Update: ambassador offered 5000 good will points. Is that common? Is it low/high?

Which hotel chain? I’d say ok for spg, low for Marriott.

Westin- Spg. Yea so 5k spg points. Seems reasonable. I’m a guy so it didn’t freak me out much just a huge bother.

Just because it didn’t freak you out personally doesn’t mean the hotel chain shouldn’t take it incredibly seriously. This is one of the worst mistakes they can make and everyone you can make aware of at the company should hear about it.

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