I am having 8 yoe and working as a consultant in Infosys (2 Yoe in Infy). Got ab offer from Microsoft as Support Engineer at 55% hike but it is only for North American shifts and also need to call to customers to resolve issues on daily basis.

Is it worth it as it might affect work life balance and also lower designation.

Infy is trying to retain me with a promotion and 20-25% hike.

Plz guide me as I am very much confused.

like
Posting as :
works at
You are currently posting as works at

stay in infy
or ask Microsoft for shift timings

like

It is North American shift i.e. starts form 5:30 or 6:30 pm ist

Every product company needs people in support to do this kind of work. And they pick up resources from service companies to do these jobs.

My suggestion:
Stay in infy with 100% hike
Role change(move to a devops/SRE )
Jump after a year or so...

If you choose MSFT, then changing a role from support would be difficult.

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Straight ask for the 55% increment. They must be considering your promotion in that also. It doesn't seem promising.

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