I am noticing how fast AI tools and automation are changing the way we handle claims reporting and customer interaction yet many teams are still relying on legacy systems that slow everything down. Some departments are testing with tech like chatbots while others are still printing spreadsheets. It feels like the industry is trying to move forward but is held back by tradition and compliance fears. How far has your team actually gone with adopting new tech and what has made the biggest impact?

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Saves a lot of time creating the first draft.

It’s been a wild ride with tech. Remember when claims were mailed in, then faxed, then scanned and uploaded? Now there’s an app for it.

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