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What do you like about working in tech ?
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Customer-facing roles, in any industry, are so underrated. You learn so much from those. I did a lot of volunteer work at a performing arts theater, and being able to turn messy projects straight and communicate with different people has been something I constantly fall back on at work.
A soft skill that got me where I am is definitely asking for help. I think so many people let their ego get in the way and they don't want to ask for help, which really holds them back. A lot of what got me to where I am is just being humble enough to say that I don't have all the answers and to ask for help from those around me.
Coming from outside tech often builds strong communication and calm under pressure. Those skills make a huge difference when translating technical issues for stakeholders and keeping teams steady during incidents.