I get harped on for handle times but my customers leave my calls without being fed back into the call queue. Pushing for low handle times, I feel, makes customers feel insignificant when we could spend extra time to make them feel important.

Deloitte UK - does anyone know the salary band for Manager role in Technology and a Senior Manager in Technology Risk Management? A rough idea please?

Hey 🐠, what are your recommendations of books, articles, or practice tips to improve communication, both verbal and written? Want to be stronger at running meetings, pitching ideas, writing (cont’d)

Currently 25 y/o making 70k/year in Boston. I grew up pretty poor and I have minimal financial education. A lot of my salary now goes towards helping my parents get out of debt. My parents are no longer able to live on their own, so considering selling my grandmas house where they live (maybe 550k), paying off their mortgage (100k) and buying a duplex (between them they make about 55k/year). Is buying a two family home a good investment ? How much can I afford to spend on a new house?

Are there any disadvantages of joining a C2H role purely on the basis of high CTC even though it is for a big client of the contractor company?

I never miss my deadline in the past 3 years.
And I was respected and got awards from VPs and was also paid well too then.
But due to some health reasons I'm missing deadlines from 1 month.
But my team lead is telling you are not working. Even if I say i have some health issues I may not be able to work like before.She is not listening she has escalated to my manager, my manager is 2X of her even he yells at me.

What to do please help.

❓How much fixed CTC range to expect from Qualys for 13 YOE ? How much rsu to expect? Skills - Full stack java react, microservices spring boot. I am holding offer of 40 LPA & This is last week of notice period. Qualys

Am I crazy? I work in a secondary "College Prep School" and I am being told that asking kids to READ, is asking too much of them, and I am not talking full length novels in a week or two..

What is EY's PC onDemand ? Why would someone not opt for a laptop and choose this option during onboarding?

Hi All,
When will the revised salary letter gets released??

When ppl talk abt mental health in adv, we neglect the topic of cognitive dissonance. Most of us work on clients that are terrible in some way - sweatshops, bad for enviro, unhealthy. How do u cope?

Hello All ..from which app or website I can check my public holidays in Pwc AC?

What’s making those of you who want to go back to India want to go? I hear the work culture and bureaucracy there are the main reasons people come to the US.

Does anyone else get super gassy during/ after flying?

What are the differences between digital marketing (paid social and search) and product marketing? thinking I want to pivot to the latter but am not sure what skills are different.

Taking AUD in 2 weeks. Got a 70 on Becker mock exam. Any advice I should have for these last 2 weeks, would be really appreciated

What are the most impressive innovations 💡 that you have seen in Life Sciences recently?

After you interview for a job is it acceptable to contact your interviewer on Linked in or is that like stalking? I don’t have another contact and I want to follow up with them but I don’t want to be annoying.

What inspired you to pursue a career in your particular field?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Hiring managers, what do you look for as you’re going through resumes?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Do you ever get overwhelmed by the number of software programs you have to use at work?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Creative ways to respond to customer concerns without sounding scripted?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Managers, how do you help your customer support team avoid burnout?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hi fishes, do you get paid by the hour or receive a salary?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!