I graduated with an MIS degree and have 1 year of work experience. The role I’m in involves handling managing/working on client projects, qa testing any changes made to our system, and working with customer service on resolving any escalations. I’m looking for a change because I want to increase my income. I was looking into a PM role or business analyst or data analyst. Is a CAPM certificate worth it? Any certificates recommendations or advice on getting better experience?

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If you're pivoting to PM with no experience, your best bet would be to try and get in at your current company. Always easier than starting from scratch elsewhere. Similar with BA/DA roles. I'd focus on building some relationships in that area while simultaneously increasing your knowledge/skills through various online courses or training programs. Won't happen overnight, but eventually you can get there.

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CAPM is super low stakes - low effort, low impact. Its cool if you have it, but don't expect any major change in access to opportunities.

Best case for you would be to try and force-fit a project within your current company. Anything happening thats adjacent to what you see yourself wanting to do, volunteer to lead/contribute even if it's not your role. That way you have a tangible experience to speak to when applying for the roles you want.

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