I want to sue all companies that force customers to use their app to message with customer service rather than speak on the phone (Verizon, Uber, etc). - this is why so many of us have carpal tunnel

likesmart
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I prefer texting over talking to a person anyday.

Well if you prefer that then that’s fine. But I prefer that if I call I don’t get switched to text. I believe here should be an option to speak to someone

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