I wonder if the customers that are the most problematic ever worked with customers or the general public before?

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Probably not. The lack of empathy is wild. But it’s also possible that they worked in customer service and dealt with difficult customers but they feel like their behavior is different and warranted, somehow. 🙄

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And that’s the sad part unfortunately

That's an interesting question. There are those who try to come off as an expert and claim some kind of experience. But I tend to think the really problematic ones are just wired that way, and it doesn't matter what they've done for a living. They just want drama and spend their days creating it.

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That’s just terrible

Of course they haven't. Of it was so long ago, and for such a short time, they don't remember how horrible customers like them were.

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They need a good serving of humble pie

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Right? It’s like they forgot there’s a real person on the other end. Sometimes you have to wonder if they’ve ever had to deal with rude or confused folks themselves.

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They act that way until they meet someone who’s not bothered by their antics and doesn’t feed into the nonsense

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