Is anyone else wondering if all this AI being pushed into the insurance space is actually improving workflows or if it’s just another shiny new toy leadership wants to say they’re using? Everywhere you look companies are rolling out new tools, but I’m not sure they’re really solving the day to day problems we deal with. How is AI impacting your work so far, genuinely helpful or more of a distraction?

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I think it's a shiny new toy. In many cases leadership doesn't see the errors inherent in AI. AI takes care and maintenance to be able to take over manual processes. Unless companies approach cautiously and invest in parallel QA processes at first, errors will compound and could really put companies in a bad spot.

The returns aren’t there yet but I expect a refocusing on AI tied to cost reductions (speed to market, customer service, and headcount reductions) in ‘26.

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