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The week is Monday-Sunday and resets each week. Are you SURE you’re being charged more than the 12? You shouldn’t need to create an omny account, just make sure you’re using the same card each time
Yep, definitely needs to be 12 trips between Monday AM start, Sunday PM end (not just 12 trips in any 7 day period).
I would also check your bank statements over your wallet transactions because the way OMNY works is they will reconcile your transfers and such at the end of the day, not right at the turnstile.
Have you registered with omny?
Pro
If you did, then login and check your charges on the Omny website. Anything beyond 12 in Mon-Sun, ask for a refund
Rising Star
Like everyone says. Always use the same card. Register your card to an omny account. The week starts on MONDAY.