I’ve noticed some resistance from current employees towards new hires, especially when they come from different industries or backgrounds. This is affecting team cohesion and productivity. How do you manage and mitigate employee resistance to new hires?

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Tell them the story of the elephant, how each blind person only knows their part but by working together they can understand the whole thing

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Storytelling.

There’s reams of academic papers, articles and opinion pieces with anecdotes. Search “diversity + stories”.

The stories frame the narrative, shows the success, then gives the homogenous incumbents a vision in which to apply it to their own environment.

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I have experienced this. I asked questions and it became a situation of "I'm not doing anything to not be a team player" and the new employees saying they aren't being trained or feel like part of the team. Try to see if the behaviors have a ring leader- usually they do. That's toxic behavior that you need to be prepared to address. Once you address it with one person, the message will be clear and overtime this shouldn't be an issue.

At one point, I addressed the entire department at once- you complain you are short handed and need help. We have brought in qualified talent to help but you choose not to support them in their learning or making them feel part of the team. (Give examples). So by your behavior, we either do not need the extra headcount and/or we don't need the people that are making it unnecessarily challenging to have this team be at optimal productivity. What do you propose we do to address the situation?

This usually leaves them speechless, at least for a minute. Then I went on to say if someone is asked to support training and they don't or if they are supposed to complete a task and purposefully leave people out of the process and/or otherwise negatively impact productivity, those individuals will be held accountable for their behaviors and actions. (If needed, make sure your job description includes training new employees, working collaboratively with minimal supervision, etc. and make this updated version available to current staff.) And while we hope team members choose to professionally respond and aide in the assistance and efforts being made in response to previous feedback/concerns. I.E: improve work/life balance, work load, productivity, etc., we are prepared to formally address those team members that continue to choose behaviors and actions that are not conducive to our work environment.

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Have you met with the resistant team members to find out what their hesitancies are?

I've noticed this as well, where external hires are considered " outsiders". It's not welcoming team behavior and needs to be addressed.

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