My Marriott ambassador is useless. I ask him to check with the hotel on trying to get certain rates etc and all he does is look in the system and tell me things aren’t available. (Cont.)

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My old ambassador used to call hotels and get things like non public points availability opened up for me. Should I ask for a new ambassador or is this the new standard?

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Used Ambassador for a trip to Bali. Was really helpful and got the 24hr checkout. I believe it's the person you get as the one I got wasn't my regular but was twice as helpful.

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Welcome to post SPG world.

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Agree with them being completely useless. I can find better deals then they can. Actually, if you just call the regular hotline they find better deals then they do 😂

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