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1
If by 1 you mean the most awful then I agree
10
Next year is likely to get worse.
Last year was an improvement with holds being less than 60 minutes. Now back to being over 2 hours.
The competency of the agents is poor too often them not being able to assist at all while all the necessary authorizations are in place.
Totally agree. I wonder sometimes how these representatives that answer the phone actually got the job because a good portion of them are incompetent. One improvement is that, if you can get through on the phone, you can leave your number for a call back when it’s your turn.