Unreliable coworker help - There’s a coordinator on my team who assists me and the other strategists but literally every time I ask her to help with something she says yes & then waits until the last minute to tell me she wasn’t able to do it/makes up an emergency excuse. Trying to be understanding but this is getting ridiculous- she/parents/dog/boyfriend are sick (8x), forgot about another urgent project (10x), WiFi is down or power is out RIGHT when I ask for help (5x).

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What E1 said. But if you’re going it alone for now, you need to figure out WHY this is happening.

It might be that she wants to help, starts the project and gets too anxious to do it out of fear of failure. Or it could be that she’s just incompetent.

If you suspect it’s the first, you can set a much earlier deadline and offer to “do it together” this time so she can do it herself next time.
If that doesn’t work, you can just have a straight conversation with her, first asking if something is going on and then reiterating the importance of deadlines.

When all else fails, you can escalate it.

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My boss keeps asking me to include her on my projects because she keeps saying she wants to grow more but it pisses me off because when I do include her she lets me down nearly 100% of the time and adds extra last minute work on my plate. How do I approach this? I get that health issues are important and need to be taken seriously, but messaging me asking how you can help and then immediately saying “whoops my power/WiFi is out now!” right when I give an assignment is getting so old.

Set internal deadlines with enough time that you can fix it as needed.

Just spent like 3 months turning a guy pulling this shit around.

He caught me off guard once, but after that I knew better. Planned around this shit. Every time he strayed I'd call it out. Tell him what he should have done differently and why what he did fucks up my nicely running department.

When he does good same thing. What he did good and why it was important. I make sure he knows that I see the improvement. I escalate his wins. I make sure he appreciates the good work. The calmness of the workflow, the personal growth, the recognition. That his life is better this way.

He still has a bit of a way left but the difference vs end of last year is night and day.

It's work though. But it's your job to coach them up so you do it.

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