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When we were looking 3 years ago, we made our timelines very clear to the agents and they were super responsive - both text and phone call. They knew the market was rough and time was of essence. I never got the sense they weren’t available, even on the weekend. If they were going to be out or something, they communicated well.
Looks like you and your agent may not have set expectations clearly up front.
Get a new agent. Weekends are their busiest time. Mine basically always responded immediately.
This has been our experience as well. You need a new agent
5 hours is unreasonable when you’re trying to get an offer accepted in a competitive market. Proof point for the “team concept” where you have multiple people to support you vs a choke point.