We filed our 2025 NYS personal tax return using TurboTax on February 15. It's now 6 weeks later, and we have heard nothing. Is this typical for 2026? I have spoken to NYS multiple times - 1) they claimed that we didn't file our 2025 or 2024 return, 2) they said there's a problem with 2025 (they wouldn't tell me the problem), 3) now they say it's still being processed. TurboTax gave me our MEF submission ID number - do I try calling NYS yet again? Does anyone have a contact in Albany? Thanks

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You need to provide them proof of e-filed acceptance. They should be able to then figure out where your return is. It could be still processing.

My concern is the reps who gave out erroneous information. If we had not filed for 2024 (we did file it), why didn't they send out a notice? If they claim there was an error, why couldn't they tell me the error? They said to look for an error message in the software - there was no message, which was confirmed by TurboTax. Will NYS pay interest on the refund they've been holding? I doubt it. Will they pay me for the hours that I should have been working instead of trying to resolve this situation? I doubt it.

Did you try going on the Nys website and search “where’s my refund”. It should give you some information. Make sure you have your 2025 tax return in front of you. They will ask you some questions

"Still processing". After six weeks, are they using an abacus to determine if the calculations are correct?

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