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Depends on how the network is set up. Remote IT help can be fine or a dumpster fire. The key is to understand every IT process before making a change like that.
It was all great until the IT Firms outsourced their employees from overseas who dont have the same credentials, experience, or expertise.
I need I.T. to be available when I call, be able to remote access my computer, and not escalate my ticket after doing the basic level workarounds.
It's definitely not wise to go from 0 to 100 like that. You can try to transition by laying off some techs and outsourcing basic helpdesk stuff, but you need to keep someone aroInd who understands all the systems in place.