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I've seen it start a lot of interesting conversations. So many people come in with their own preconceptions, that all we can really do is make people think. I've seen a few even more stubborn employees have a "I didn't think about that before" moment
I really think the most impactful thing, like you said, that I can do is get people thinking, deeper and slower about things. Too often, we are rushed to outcomes, and if we are more thoughtful about the ways in which we do work, we can do better work for everybody.
There has been more hires of previously under-represented groups, and more sensitivity by others about what might offend individuals of various ethnicities or with disabilities. That said, there has been some instances where it seems someone is going out of their way to be offended by a word or term that holds no disparaging intent or meaning. That's part of the PC pendulum.
Love the term that you came up with here of PC pendulum. There will be times when we get lots of support in this area and times we get done. We just have to be strong and create policies and processes that will outlast the corporate mood swing.
The best things I’ve seen are policy changes that incorporate DEI best practices. We have to be embedded, not supplemental.