What’s bad about Marriott bonvoy? I’ve seen a lot of complaints but wanna know more about how they’ve downgraded the program.

Is there a better program to pick up as a consultant?

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I was with starwood from 2013-2016. And by far the best program I’ve ever seen. When Marriott bought them definitely went down hill. But Marriott still is better than Hilton. And while Hyatt may have cooler hotels. They don’t have enough locations to be top dawg. I miss Starwood. But Marriott still is top dawg.

likehelpful

Quite the master of specifics C1

My big gripe with Bonvoy for years is the ambassador. They hype this ambassador thing up REAL hard, and then when you email them, they are less helpful than a simple Google search. It is mind numbing to work with them. They can hook you up with snacks & perks for trips you’ve already booked - but any advice whatsoever on how to put a trip together, they are thoroughly useless. I’ve had 3 different ambassadors and it’s always been the same story.

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SPG ambassador program was incredible - cute story, I'm still Facebook friends with my dedicated ambassador from the SPG days, and a few months ago she was married and went on her honeymoon, at a bonvoy property of course ;) I turned the tables and played the ambassador role for her - I called the property and gave them my CC details over the phone (they weren't too keen on this but I insisted) and sent her champaign and chocolates 😀

uplifting

For people who have had ambassadors since the SPG days, it’s night and day. I’m a pretty low touch customer, but my ambassador used to be able to resolve issues super quickly, and my status got me frequent welcome gifts at various properties (fruit and cheese plate, bottle of wine, etc) without any prompting. It was really nice.

Now there are no dedicated ambassadors, so it’s just a priority phone line. Points have also been significantly devalued through dynamic pricing and earning isn’t as rapid either, relative to awards. And somehow Ritz-Carlton is exempt from granting lounge access. I miss the old SPG.

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Me too.

Biggest complaint is points devaluation.

They just don’t do anything anymore

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