What's your opinion of customers responding to a closed email/ticket to say thanks after helping them with the issue?

Any idea what all features of screen tracking tool lti is utilising?

Hi Folks,
Once the medical checkup is done, in how many days will I get my visa for Australia?

Does the stub bonus after A2A promote have any variability? I know BAML hasn’t announced yet so looking at past examples

Will be in São Paulo next week throughout January! Does anyone have any good bar/restaurant recommendations? TIA

I am currently working as a delivery manager for a data science project where I manage both ML and DE teams. I am not sure what career path should I follow.

Should I move into either a core technical data science/data engineering role or move into a techno-managerial role like a program or project manager? What role would be best in terms of money, growth, and job security?

Hello everyone ,
I’m currently working in insurance customer service at an agency. I work in the mortgage department assisting w mortgage changes , payments etc. I’ve been thinking about becoming a claims adjuster most likely for property damage . Is it worth it ??? I hear a lot of talk about how claims adjusting is a lot of work and very demanding but I think my current position has prepared me for the challenge. What are some good companies I maybe should apply for after getting my license?

i CANNOT stand my coworker. He is sooo Nosy! He knows about everyones business in the company and always makes remarks about the times i come in late and is rude asking how my diet is going when ever

How is everyone taking birthing classes? Our hospital in Chicago is only offering paid virtual classes. Wondering if it’s worth paying $300 something for virtual sessions.

I think this bowl is a great idea but it’s really difficult to foster conversations between other people.. any suggestions on how to do it?

Yesterday only during their press meet they told that they have honored all the offer letters last quarter...and today itself you can see so many delaying and postponing of joining cases in this group only....there must be something very wrong or messed up.

How long before joining do we get on boarding mail?

I have recently received offer from jpmc as an associate of consumer and community banking, that means job grade will be 601?

Is MSCI product or service based company?

Hi Fishes
My profile- automation testing (selenium java), exp-8.5 and current PKG is 15.3 and
I got the offer from nagarro(22.5) but I rejected since I initially asked for 25.
Now my offer is awaiting from TSYS(quoted 25) . TSYS said day before yesterday it's in discussion with management .
It's been more than 10 days. I'm losing patience.
What should I do. Should I contact the H.R again?

Can any ACN fish refer? Firm issued a wave of new hire layoffs which happened to affect me.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Will the customer support future be led by chatbots or will we still be necessary? lol

Hiring managers, what do you look for as you’re going through resumes?

Creative ways to respond to customer concerns without sounding scripted?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

What are your tips for publicly responding to negative reviews?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Are you worried about how quickly AI support is growing?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Ways to destress during work as a customer support agent?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.