When customers come in an hour or 30 minutes before close, does it affect the level of service you give? I know I'm a lot less helpful and inviting. I don't understand why customers think it's okay to come into a restaurant right before close and order a three course meal.

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I give the same service, but I'm not going to pretend I'm happy about it. The people who come in 30 minutes before close and are apologetic about it are one thing. The ones that act like they're in no rush at all are another. Like come on man, read the room.

It definitely affects mine. I’m nice and courteous. But I don’t do all the extra stuff. I do try to speed things along the best I can. It’s not just for me, but the cooks and the bartender have to stay so I feel like everyone’s looking at me to get the customer out the door.

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