When working with geographically dispersed teams who do not have face time with the client, how do you deal with the lack of urgency? It's like in their head they think well I don't have to deal with the clients so I'm not concerned if we miss another deadline.

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It's all about your team. You also need to build culture. I'm 100% remote working with a dispersed team and ONLY get zoom FaceTime with my clients but stay in contact via text, slack, email and my team moves quickly. But I built the team, I didn't inherit anyone mid.

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You have to manage expectations on both sides. Let the client know the team isn't local and can't react so planning needs to happen. At the same time you need to establish deadlines with the internal team people and expectations for turn around.

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Hard to do.
I try to get the pulse up during status (irony intended) by using RAG designations and filtering on yellows (ambers) and reds, or just reds.

Also, can do a round robin where different team members own running status on a rotating basis. Tends to focus the mind and light up professional empathy when one knows they’ll be on stage next time.

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