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Hi All,
Please guide do Joining Cognizant on Contractual role is worthy or not?
Current Situation - due to bgv not completing as one of my company as per CTS is black listed so they changed my hiring from permanent to contractual role.
Please guide as I have no knowledge of contractual roles. 🙏
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It sounds to me that this role has burnt you out. I had a similar experience just recently and I just could not take it anymore. My last role made me sick, I was so unhappy. I am now on benefits and am taking a break from the workforce to re-evaluate and retrain.
My advice is this.
If you are starting to get sick because of this role - GET OUT
It sounds cliché, but these types will advertise your job quicker than your obituary. It's a hard lesson that we all learn. You matter, so do what is right for you and your wellbeing.
Take care of you.
How did you quit? Did you give 2 weeks notice or just inform them on your last day?
The only way to deal with a situation like that is to get out. Do whatever you can to find another job. It's not like your current job is ever going to get any better. Just be persistent in applying elsewhere and you'll find something better. Hang in, once you're in a new workplace you'll be fine.
I applied elsewhere and haven’t gotten interviews in a while, last interview i ranked 3rd but wasnt given an offer. The only other option is going back to teaching kids while healing from the stress and toll this job has on me
I gave my two weeks notice and went on stress leave for the remainder of my tenure.
How many jobs have you applied to? I have friends who have put out hundreds of applications before finding work. You mentioned going back to teach kids; is there a reason you haven't already? It sounds like a nice way to distance yourself from your current toxic job.
It’s true, and right now we can’t take time off or call off during the holidays and have to work on Christmas eve and new years eve in person. The whole 2 weeks are banned from taking time off… i was told to reschedule an appointment that would take less than 2 hours
It's super, super hard right now. I worked in the exact same situation you're describing. Do you have a place to put a small picture that makes you happy? The beach? A forest? A place you want to travel to? Try some little things to cheer you up. And remember which side of the phone you're on. You're not the one needing to call--the people are only lashing out because you're convenient. And yes, get into therapy. I'm telling you, it can help immensely. You're worth investing in yourself, and that might mean finding a new job or career, but give yourself a chance to work with a therapist so you gain some objective advice. You can do this.
Hi,
I’m really sorry you’re going through this – no one should feel beaten down after a shift. You don’t deserve to be spoken to rudely by customers or made to feel small by your own team lead.
1. About the clients: You’re 100% right that their anger is almost never personal. They’re usually frustrated with the situation, the wait time, the policy, or something else entirely, and you’re just the face (or voice) in front of them. It still stings, though. A couple of things that can help:
• Silently reminding yourself “This is about the system, not about me.”
• Taking 30–60 seconds after a tough call to breathe, stretch, or jot down one line about what happened so it’s out of my head. Most companies also have escalation paths or “relief” options (supervisor takeover, wellness breaks, etc.). If you feel your current team isn’t supporting you enough with training or emotional backup, it’s completely reasonable to ask for refresher de-escalation training or even a short mental-health awareness session for the floor.
2. About the lead’s behaviour: Micromanaging and poor people skills from someone who’s been promoted purely on tenure or metrics is unfortunately common in contact centres. It creates unnecessary stress and kills morale. You have every right to address it. My suggestion:
• Document specific examples (dates, what was said/done, how it affected your work or well-being). Keep it factual, not emotional.
• Book a private conversation or send an email to your operations manager / HR business partner (whichever feels safer). Frame it as “I want to flag something that’s affecting my performance and the team’s atmosphere” rather than a personal attack on the lead.
• If your centre has an anonymous feedback channel or employee assistance programme, use that too. You can raise it confidently and confidentially – good managers want to know when a team lead’s style is hurting retention and results.
You’re clearly a caring person who’s trying to do a good job in a tough role, and that matters. Please don’t let one rude customer or one bad lead make you feel otherwise.
Also, intermittent FMLA
Working with the public is extremely challenging.
The number one thing to remember is: don’t take it personally. You just happen to be in the wrong place at the wrong time. You represent the company they have called and you are going to get the sum of all of their frustration. It’s not right…AND, if handled properly, you can be the one to turn it into something positive.I always enjoyed that part of it. It does take a tremendous amount of energy.
Ask if there is any extra training in Customer Service and/or De escalation. That should help you with dealing with the customers on the phones.
Find someone to help you with stress management. Ask for some coaching. Do you have a “big picture“ in mind? If the current job can be looked at as a means to an end, it can feel a lot different than if you simply feel trapped.