Crazy Customer Stories

One time when I was working at a thrift store, I showed up to open and the front door was completely broken into. Turns out someone had smashed their way in overnight. The area had a heavy drug problem and there … more

A customer once asked if our Wi-Fi could “reach the parking lot so his dog could watch Netflix too.” I thought he was joking—he wasn’t. I told him, “Only if your dog promises not to binge-watch crime … more

Talled to someone listed as POA on her 96 year old dad’s account, asking to transfer $13K into her personal account. I explained we can’t assist POAs with that kind of request over the phone and she’d need to vis… more

Shouldn’t people follow basic etiquette when calling customer service, like avoiding loud background noise? A customer called today, and all I could hear was her kids screaming in the background. She … more

I had a customer return to the store and accused us of taking additional money off his card. I nicely reprinted the receipts and explained we only charged him for items he purchased in store on his l… more

Got a call from a cx who needed to rent a car, but his card wasn’t working. Turns out, he’d done a product trnsfr and the new card never arrived due to the strike, old one got deactivated in the meantime.
I … more

Do you think intimidating managers are more effective than the calm, supportive ones? I feel it can go both ways. Some people only work under pressure, while others thrive in a stress-free environment… more

So my boss once scheduled a surprise “urgent” team meeting—turned out it was just to show us his new standing desk that also turns into a treadmill. Mid-demo, he tripped, fell into the whiteboard, and… more

I showed a customer how find out if a product was is stock months ago. Customer came yesterday he knew exactly what he wanted and knew we had it in stock. Showing the customer a useful tips will save … more

Some of the best (and worst) parts of office life are the relationships you build. I’ve seen a simple lunchroom chat turn into lifelong friendships—and I’ve also watched tension simmer over unspoken s… more

Was sent home for 2 days without pay due to removing a safety vest for 20 mins bc of the heat.
In 3 years blood sugar has gotten low twice while working and was told if it happens again I can lose my job this was… more

Descalating a situation is really just making it make sense to the customer because the first interaction confused them or they just want what they want!

As a call centre agent, we’re trained to follow certain steps to open and close calls, especially including key service points in the closing. But recently, a new manager created a script and expects … more

When our company brought in a new CEO last quarter, things shifted fast. Suddenly, roles were open, departments were restructured, and people I’d never seen before were being hired into senior positio… more

Switching from working evenings at home to early mornings in the office feels like a roller coaster. After three years of remote work, adjusting to early wake-ups, commuting, and office routines is a … more

I once had an interview where the manager handed me a LEGO set and said, “Build something that represents how you solve problems.” No resume talk, no technical grilling—just bricks and silence. At fir… more

I appreciate leaders who work just as hard as the worker!

Once worked a busy shift during COVID with just me and my supervisor, no backup, no extra hands, just us. The store was packed, customers were stressed, and we were juggling cash, cleaning, and chaos with barely … more

One busy afternoon, a customer came in frustrated, searching for a product that was out of stock. Instead of just apologizing, the employee went the extra mile—called nearby stores, reserved the item,… more

When Canada Post went on strike, it was chaos. People weren’t getting their cards, so the bank switched to FedEx, only for them to get so overwhelmed they couldn’t keep up either. In the end, they started sending cards to b… more

Older men an women can be some of the most rude and nasty customers.

Often times they snatch products out of my hands I don’t make a big deal out of it in the moment. It just causes everyone else to su… more

Anyone using computers daily for work knows how frustrating software crashes can be. As a call centre agent, I work across multiple screens, and one of our main programs is the worst. It crashes often… more

When I was working as a supervisor at a thrift store, I’d be running around nonstop, covering breaks, handling rushes, helping customers, just trying to keep things smooth. Meanwhile, the other supervisor (who st… more

There were always those customers who’d roll up with carts overflowing like full on weekly stock-ups, dump everything on the belt, and just stand there. No help with bagging, not even a hand with the 10lb detergent.
more

So, I consider myself fortunate that, in my career, I have worked almost exclusively for companies that believed in building relationships with their customers. This has given me the ability to do th… more

There was this one day, the main cash line was packed, so a bunch of people started heading over to self-checkout to avoid the wait. Fair enough, right?

But this one lady flagged me down, handed me her whole baske… more

I tried to avoid a customer by acting like I was busy and he didn’t want to deal with anyone but me. Get into the transaction and he wanted to be cheap! I had to explain how cheap doesn’t mean good quality,… more

Why do some people treat customer service agents like personal assistants? Yesterday, a customer called after buying something from a merchant and wanted to return it. He insisted I help him write an … more

Hi I have been working remotely for 7.5 years as a remote Customer service representative and want to change fields. I want to get into human resources as a recruiter or admin. Currently I have some c… more

I had a customer once ask me the difference between a large and small popcorn, the large is a bucket and the small is a bag. I'm pretty sure you can visualize the difference, so I explained that t… more

As a call centre agent, the outcome of a call often depends on which supervisor you speak to. Yesterday, a customer asked for interest relief for a few months. I couldn’t approve it, so I contacted a … more

After I got the offer, I felt that mix of relief and hesitation. The role was solid—but the salary? Not quite. I didn’t want to seem ungrateful, but I also knew my worth. I prepped by researching rang… more

It’s the absolute most amazing feeling to have customers walk in looking for you. Once they lay eyes on you the excitement that fills their face makes my day! Everyone complains about the bad customers we forget … more

Anyone else have a work spouse? I had one at the restaurant. And since we were just randomly assigned, she called it her arraigned marriage. Fortunately, her wife had a sense of humour.

Just read a … more

Sometimes I feel completely stuck, like everything around me is in chaos. Balancing work life and personal errands has become overwhelming. I’ve been struggling to manage my time, especially when my h… more

My last manager checked in so often, I started screenshotting my progress just to stay ahead of the questions. It felt like I was being babysat, not trusted. I tried being direct—asked if there was so… more

During a tough week, I stayed late to help a teammate meet a deadline. A few days later, I found a thank-you note and a coffee gift card on my desk. That small gesture turned my whole day around. It r… more

Do you ever feel frustrated with coworkers whose half-done work puts you in tough situations? Today, a customer called upset because her card was canceled two days ago. She said a previous agent promi… more