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Does jp Morgan provides headset too
Recs for LA & San Fran??
Senior producer - 140k / New York
Additional Posts in Crazy Customer Stories
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Nothing else for you to do when these people refuse to see reason. Why is it so hard for them to admit they've made a mistake? I promise no one in retail is conspiring to rip you off.
Conversation Starter
Exactly! But I resolved that with easy. I kinda like proving the customers wrong it really excites me
You handled that like a pro. It’s frustrating when customers jump to conclusions, but calmly showing the receipts and guiding them to the right place is all you can do. Some issues are just out of our hands.
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Thanks and you are absolutely right!
That's all you can really do sometimes. People can get really paranoid about their money, and I don't blame them. But if we didn't take any money, we didn't take it. And we're not just going to hand over cash because he said so.
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The customer received a credit card statement that should more then what he spent at our local. Instead of call the card issuer he drove back to our store
That's the only way you can really handle these situations. Sounds like you maintained your cool and didn't crumble under the pressure. People are just panicked/stressed with finances and i think they take it out on employees a lot.
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I’ve master keeping my composure for sure. But the customer wasn’t irate or anything he just asked to speak with a manager because he thought our employee overcharged him
These are not easy situations, and I am sorry this is not ideal. How did the person react after you showed them the receipts?
You handled the situation really well; no one could have done better. If the person didn't like it, it's on them. Nice work!!
Mistakes do happen, so I get it. The coming in and accusing off the bat is what would irk me. Like, we have some hidden agenda and are making money by overcharging everyone, but you are the first to unravel the mystery.
Conversation Starter
What’s so crazy is he charged the items purchased at our location, received a credit card statement and decided to drive back to our store instead of calling or reviewing the bill ledger
Pro
Ugh, that used to happen all the time when I worked in retail. Some customers were so difficult that we’d just issue a refund on a gift card just to get them out of the store.
Conversation Starter
I will try to resolve the issue before I issue an unwarranted refund
Pro
The problem is, we do occasionally make mistakes. So, you have to humour them the 99% of the time they are completely out of line for the 1% that their complaint is actually legitimate.
The problem is, if there wasn't an accidental overcharge, and the customer's account is actually compromised, there's not a lot the store can do for them. They'd have to contact the police, anyway. (Yes, I am looking at you, Chuck E Cheese mascot)