Jobs in Retail & Hospitality

A guest vented about traffic, weather, and airline delays…then apologized and said, ‘I know that’s not your fault.’ I appreciated that more than they knew. How do you absorb stress that isn’t yours wi… more

Would you go to a different company for the same pay but better title and more experience? I am stuck at my current company and no way for me to move up, but not sure it’s worth it to move for the sam… more

So I’ve been trying to get a transfer for my job but for some reason my request
Has been denied . Now me and my district manager are currently don’t see eye to eye on a lot of things and have not been … more

A restaurant offered me a server job but the hourly rate is minimum wage and they say tips make up the rest. I have only worked hourly retail before. How do you judge if a tip based role is actually w… more

I have no idea why customers think it's going to hurt employees to say, "You just lost a customer, I'm never coming back". We're just here to do our jobs, and if you're not a… more

the people who complain the least at work are usually the ones holding everything together. They fix problems, cover gaps, keep things moving, and rarely make a big deal about it. Meanwhile the loudes… more

So I have been unemployed for 6 months now. I apply everyday for everything I see. I am having no luck. Anyone got some tips for me? I’m feeling very much hopeless 🥱

The way some hospitality venues handle the transition from the minimum wage to the "Living Wage" is a joke.
As soon as someone hits 21, they suddenly find their hours being cut in favour of t… more

After working in K through 12 for a year and a half I can honestly say I’m proud of myself for being here for over a year. This is not the job for me as a director of operations. My district manager l… more

In retail when I am in a "challenging situation" with a customer I use my TCI (therapeutic crisis intervention) experience from my non retail job. I remain calm, actively listen, provide lit… more

I remember I knew some corporate people at my last retail job and the store manager was "jealous" that they would go out of their way to say hello to me during a store walk. Made me laugh, I… more

I explained how to use the key card, watched the guest nod seriously, and then saw them try the wrong side three times. How do you keep a straight face during moments like that?

Hi, I’ve never interviewed or had a job before what are the main things I should be prepared for? I also have a little social anxiety. So when someone asks me a question I kinda freeze up

I keep getting interviews for retail sales associate roles but no offers. Feedback is always that I was great but they went with someone with more availability. How much does open availability really … more

Last month I watched three people call in within an hour. The floor felt thin, tense, almost coordinated. I caught myself giving the team the same speech I used to hate hearing. Pace yourself. This is a marathon.… more

I feel like commission roles are a thing of the past, considering what I'm seeing in my job searches. Do you see any retail employers still offering commission-based roles, or are they all complet… more

I seriously need help getting a job.
I've applied to McDonalds, Tim Hortons, NoFrills, Fortinos, every small cafe or coffee shop near me for over a year and I've had no luck. I have over 2 years of experi… more

My team hasn't been lower on morale. A lot of employees are taking last-minute off days and forcing others to take on double shifts. It almost feelsl ike they're all doing it at once to prove … more

Do you feel as if the efforts you put forth in your job have paid off? With something like a promotion, a level up or connections, upper trajectory of some sort, recognition…Or do you feel it’s not th… more

When you’re at work and feeling overstimulated, what do you do? If you can’t necessarily take a break, how do you handle it? I try to withdraw a bit but it doesn’t always work…

Hi everyone, I’m looking for advice. I have 7 years of fast food/retail experience and worked up to shift lead. In 2023 I received two misdemeanors that are affecting background checks, and I’m strugg… more

Hi everyone! I've recently gotten an interview offer for Farmfoods for the role of Retail Assistant and im wondering if anyone who works/has worked at Farmfoods or anything adjacent to the store k… more

I’m early in my hospitality career and planning to start a Hospitality Management diploma (part time, still want to work full time) later this year. I’m trying to decide between a luxury-brand role wi… more

Something that’s honestly so common in banking customer service where i worked for a long time:

Customer calls: “I made the payment yesterday. Why isn’t it showing?”
Me checking the system: “Payments usually take 2–3 business days… more

I trained someone new this week and realized halfway through that I was repeating advice I used to roll my eyes at. Stuff about pacing yourself and not burning out too fast. It hit me that I probably … more

As a manager in retail, I once watched a team pull off a huge floor reset overnight. Head office praised one supervisor by name. He worked hard, no doubt, but I saw the quiet effort behind him. Later that day I c… more

Customer service really teaches you how to keep a straight face in the most random moments.

A customer handed me a coupon that expired last year. I gently pointed at the date and said it wasn’t valid anymore.
more

Zero-hour contracts are sold as "flexibility for the student or parent," but in reality, it is just flexibility for the business to screw you over.
One week you have forty hours and the next … more

I just started working overnights and I did not expect the adjustment to be this bad. By 3 am my brain feels foggy, and then I am wide awake when I finally try to sleep during the day. It is messing w… more

I watched someone get praised for a project that took a whole team to pull off. Not saying they did not work hard, they did, but it was interesting how quickly the spotlight narrowed. It made me think… more

I had an interview at a hotel last week and they said they would get back to me in a few days. It has been almost two weeks now. Is it still worth sending a follow up email, or does that usually mean … more

Tell me why working in customer service rewires your brain 😭

When you say “Hi, how can I help you today?” 200 times a shift, it just becomes muscle memory.
I’ve caught myself almost saying it outside of work. Like greeting a … more

Last night I caught myself rewriting a simple email three times just to make sure it did not come off wrong. It was not even a big deal, but I have gotten so used to over explaining to avoid pushback.… more

Why does every retail job in the UK now require you to fill out a forty minute online application before you even get a look in?
You spend ages re-typing your CV into their portal just to be met with a… more

As a professional in the industry, there are things you notice right away when you enter a store, hotel or restaurant. What is it that you are able to spot or identify without even trying? For me, it’… more

I applied for an assistant manager role I really wanted. Didn’t get it. A week later they asked me to “cover shifts” anyway. More responsibility, same pay, bigger title talk.

Meanwhile my friend left her “fast pac… more

I’m a high school graduate who is in college right now and almost done with my second semester. What jobs should I look for since I do not have much experience? I’ve played high level sports for 10+ y… more

I applied to a job I really wanted, waited months to find out I. wasn’t hired. Now there is a new job (at another company) but I am feeling so burnt out and rejected. I know I should apply but how do … more

Most "Store Manager" roles in big-box retail are just glorified floor shifts with more paperwork and a salary that actually works out to less than minimum wage if you calculate the 60 hours … more

A lot of listings say “fast paced environment” and “wear many hats,” which sounds like code for understaffed. Do you take that as a warning sign or is it just standard wording now?