A few of my jobs insisted that we call the customers "guests" Customers and employees are both essential to stores. I don't know why they want us to call them the "team" and "guests." Why is "customer" a bad word now?

Have any of you ever worked for a haunted hospital or facility? The senior nurses keep telling me stories and I'm nervous to start nights!

Anyone been praying for something (or someone) for a long time (weeks, months, yrs) and it seems like nothing is happening/changing? I have and feeling really discouraged about it today. Anyone else?

Hello! I see a ton of questions in here about interviewing and getting hired as a PM. I also know that it’s really hard as a manager to hire a great team. I’m the head of product at a growing startup, and just hired two PMs in 3 months. One a career switcher who’d never been a PM before, and one a seasoned principal PM. Whether you are someone who’s interviewing or someone who’s hiring right now, ask me anything!

does anyone have any model practice / prep materials that they'd be willing to share? happy to contribute $ ... struggling to figure out how to practice in a structured way

Does anyone work at Genpact in NYC? I got an offer from them at the VP level and would like some feedback on working there. Please provide guidance, thanks!

Dear Connections,

I am Milind Shirke from TCS- Mumbai, holding 12+ years of experience in accounts payable, Green Belt certified, knowledge transfer lead, having end to end PTP cycle hands on experience, automation lead, support role in business transformation, business consultant.

Thank you for looking out for opportunity for me in AP domain.

Regards,
Milind Shirke
Mumbai, MH - India

Does Amazon has coding round for every engineering job?
For example for embedded software engineer role am I expect to code tree or graph problems especially if I belong to electronics domain?Or will they ask from traditional embedded domain only like SPI,I2C,UARY,RTOS,C etc

Hello Everyone,
I had a interview at TechM, the operations manager took my interview and asked for my expected CTC, he said that he will fwd to HR with 10LPA which will include variable pay.

What would be my estimated salary breakup and in hand? Can anyone suggest please

Anyone from the states did a deployment here through work? Any advise on how to go about it?

How is productivity measured for in-house attorneys? Is there any analog of billable hours for in-house lawyers?

Saw a post in the confession bowl so I wanted to check this bowl out. Any hot, smart, rich and single guys in this bowl?😁

Hello! I’m going to BSchool in August. Any recommendations on books / websites / videos to be more prepared for management consulting interviews?

Does anyone else struggle immensely with cleaning/keeping things clean? I struggle with clutter.
I haven’t been able to get my apartment clean since I moved in over a year ago and it’s just a disaster.
What do you do? I can’t really afford to hire someone so I need all the info.

I read these posts and what numbers you have with FIRE. I don’t have nearly that much saved; I am paying for two kids in school (college). What is the minimal amount?

So I jump ship in Hong Kong and make my way over to Tibet...

Another week of models and bottles... And by that I mean excel models and bottles of 5 hour energy

Is outbound customer support typically less stressful than inbound?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Ways to destress during work as a customer support agent?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Managers, how do you help your customer support team avoid burnout?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Are you worried about how quickly AI support is growing?

Hiring managers, what do you look for as you’re going through resumes?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What are your tips for publicly responding to negative reviews?

How have the skills needed for working in customer support changed over the past decade?

Tell me a feel-good story from work that will restore my faith in humanity.