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Technology has always disrupted companies but it’s not all doom and gloom.
IKEA recently replaced 8,500 customer service reps with AI but rather than laying them off, they turned them into interior design assistant for customers. And they saw 1.4B increase in revenue from that decision.
So far when companies announce this, it’s not because they are embracing AI and they’ve made efficiencies.
Snapchat isn’t doing layoffs because they’ve embraced AI. They’re feeling the weight of fake content and having to pay more moderators to clean that up, more investment in AI than social media, and failed bets on hardware.
Feel bad for everyone affected but Evan Spiegel ran the company into the ground
Yes
Yes
Rising Star
Yes