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Never been somewhere where they really review it unless they are attempting to op-in to one of the best places to work contest firms hold. I’ve see. A few address comments and question but think it’s more than most companies can handle unless they have dedicated resource attending to it or projects around it. Office talk does take place around it every now and then.
Yes, my company responds to every review! We try and get either the VP of HR, or if the review is directly from a particular department, that dept. Head to write up and respond (comms team and the supporting HRBP review the response before it’s posted). If it’s a review about an interview experience, someone Senior on the Talent team will respond. We respond to both positive negative!
Look at Greenhouse.io and their Glassdoor page. Their CEO personally responds to every review, and I think it's an awesome example to model.