Asking for a promotion, being told to hit these goals. Hitting them and then not getting the promotion? I know the only real answer is to leave but the job is so convenient for my personal life / work life balance. So frustrating!

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Did you reach out to understand why? Maybe it's just timing, you should get it anytime soon. You’ve proven yourself and deserve to be seen. Maybe there’s a way to gently revisit the convo and ask what’s really holding it back.

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Yes and it’s always down to budgets, which makes me think it will never happen

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Decide which is important to you, the work/life balance or the promotion? I will say now they know they can push you for more without rewarding you if you stay. Personally, I would let them know that you hit the goals and don’t understand why they aren’t living up to their word. Do not believe them if they say, we can’t do it now, but if you do xyz, we’ll find a way to make it happen. They are using you.

I think I’ve decided to now just focus on doing my work only and no more. Surely they can’t get rid of me for just doing what I am employed to do! The work life balance is most important to me

It’s really frustrating but also do you really want the promotion in what seems to be such a toxic culture?

Well it’s only toxic with my managers that are never in, the rest of my colleagues and work culture is actually amazing and the first place I’ve loved working at

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