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Learn to ask for what you want:"Can we set a time to meet during the day in the next two weeks?"
Tell them they are likely paying high fees (but don't tell them that you hope to put them in something more expensive).
Don't ask for what you want. Dictate it."This sounds like a serious issue. Let's sit down and have a conversation about it, either at THIS time or THAT time."Believe me, people will say... "uh, okay."