Back in Dec-22 my husband booked a hotel in OKC for this weekend through his Amazon travel account (he works for Amazon). My daughter’s softball team is playing a tournament in OKC and the whole team is staying at the hotel. We received an email today that the hotel was overbooked and they’re canceling our reservation (check in is in 2 days on 6/2). All other hotels are booked because the women’s college World Series is happening at the same time. Cont’d

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We called the hotel and they said they didn’t cancel the reservation that the third party did. My husband called his Amazon travel account rep and they’re saying it’s the hotel’s fault. WTF do we do and how is this legal?

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While it should be the responsibility of your Amazon travel account rep to fix this since you booked through them (i.e. third party), I’d take a look at sites like Expedia as there are still rooms available in OKC although it may not be your preferred hotel.

Otherwise, ask to speak with a supervisor to see what can be done or how they can resolve the issue to find the best alternative solution.

What hotel brand?

There is usually a Marriott guarantee that you should contact corporate for and claim the hotel did it. I once had a Marriott cancel on me for the hotel closing and they put me up somewhere else, gave me points and paid me cash due to my status. You might not get all that without status but at a min I think the comped stay and points if the hotel cancelled on you.

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