Can someone explain what exactly a customer success manager for a tech product company does and how it differs from say customer support? Also, do CS teams have meaningful influence over product and professional services teams and how does CS work intersect with sales? Have been approached for a CSM role and trying to figure out the role.

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CSM usually means "customer success manager," not "service. Think of a CSM as halfway between a sales account rep and sales engineer.

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Our CSMs are involved w the product team very heavily and have influence on the product roadmap as well

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Our company is smaller so the CSMs also can act like account managers as well and help identify ascension opptys

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Got it. Yes, I believe the role will be focused on a particular industry and region. Hence wondering about ability to influence product roadmap because renewals/expansions will impact bonus.

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