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Rising Star
Hyatt gang
I would have chosen Hyatt as my preferred hotel if they had a grand Hyatt in every location. Instead I find a Hyatt house or some meh place. For that I’m sticking with Marriott due to more locations with different brands.
‘We need to verify your ID’
“And form of payment” 🧐
Pro
Agreed. Used mobile check in last week ~30 mins before arrival in hopes of skipping the desk. By the time I arrived they had cancelled my reservation because they “thought I wasn’t coming anymore”
I’ve only had trouble with mobile check-in a couple of times, but it’s really aggravating when it doesn’t work - if I wanted to talk to the front desk, I wouldn’t use mobile check-in. 😒
Lol lol lol - I just got an app notification that the room I checked into yesterday at ~10:30 pm - I slept in this room last night! - is now ready and so is my mobile key 🤣
These Marriott guys are definitely high performers… Holy Moses…
I can’t agree. I have 0 years of experience
the only good thing i’ve had from mobile check in, is making sure my reservation isn’t given up when oversold and checking in late. Status back then was ehhhh, doubt it’d happen now.
I used mobile check in last weekend and they still gave up my room because they oversold
Rising Star
It usually depends on the hotel for me