Do you explain to all new PI clients how their insurance carrier can reimburse them for rental car costs and mileage to/from doctors appointments? See comments for context.

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I am a solo practitioner and recently teamed up with another more experienced solo for my first PI case.

The client is mad because her friend told her she can be reimbursed for mileage to/from doctors. Now, the client wants to request reimbursement from her insurance carrier but can only do so for costs incurred in the last 90 days. The accident occurred in early November so she can’t request reimbursement that far back.

The client received a package when she was first injured from her insurance carrier telling her everything that she’s entitled to under no fault and explained how to request mileage reimbursement. The client said “yeah I got that packet, but who actually reads that!”

The client is mad that we didn’t explain how she can request this from her insurance carrier at the onset of the case. I believe that her insurance company reimbursing her for mileage expenses on an ongoing basis is something she would handle between her and the adjuster, not part of the personal injury attorneys scope (though I will of course assist her with this if needed). How do you all handle this?

Have the client log the miles and make it part of the pain and suffering of the injury case.

We claim mileage as part of the entire claim, its up to .20 or .22 a mile for medical treatment. No need to worry about it upfront.

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