Does anyone else get misdirected call transfers to them because the previous rep either called the wrong department? Or they had no idea how to help, so they just dumped them into some random department's call queue? I get that customers get pissed off due to hold times. But it's even worse when they've been on hold, only to be told they have to be transferred. Then sit on hold again, are transferred to me, and all I can do is transfer them again.

Snowbank looking like a rug pull? What do you think?

Hello! I was wondering if someone can explain the difference between PM vs. PMM, and tips for non-PM/PMMs in making a transition to the industry. Are there preliminary skills I should acquire before applying? Any info on day to day and salary will be helpful! Thank you :)

Can I change my base location from Bangalore to Mumbai? I am having an offer from capgemini but it's from Bangalore, HR told me you can change your location later on,
So can I change my base location?

Anyone know of remote work from home jobs located on the West Coast for Pharmacy Technicians?

I found one of my coworker's anonymous Twitter accounts, and it has a ton of red flags involving bigotry, sexism, etc. It's a personal account, so should I mention it to HR or not?

I currently working as project coordinator (on-site) for 3 months 10hrs everyday with package $75k, I want to move to remote or hybrid work but I only have 8 months of experience from my previous employer and I have completed my master's in construction management in 2021. Should I stay in my role a bit longer to gain experience or I am not able to find remote or hybrid matching my profile. Your advice and comments are much appreciated.

Every day is a new day of fires.
I get feedback and make changes to deliverables and the way I work/ organzie based on feedback
And every day I still suck somehow 😞
I can't ever get it right

For those of you with government contracts, Whats your thought on political giving in this cycle given the heightened scrutiny?

Current IE here. What are some Time Motion Study Softwares that are out there and you use in your jobs?

can anyone please share @CitiusTech MR round general questions? today i hvae MR round.

Has Blockfolio been broken for you guys? My app hasn't been able to consistently load for two days

Do I need to be a top performer to get hired client side/tech/etc. as a creative (copywriter)?

My book really isn’t anything special but also wouldn’t mind looking outside the agency world.

How many fishes here who have got more than 500% hike while switching?

Hey all!!
Hope you all are doing good.
Can someone share your thought of how to deal with this situation. I am completely lost in terms of my mental health. Not able to overcome and accept this situation. I think this is right place to ask, as we all are going through the same.

What field is everyone here working in?

A little late here, but any suggestions/recommendations or watch outs for an automatic standing desk preferably with charging attachments? Looking to invest in a decent one around $2-300 !

Hi Fishes,

I got interviewed at infosys two days back.
When can I expect to hear back from them.
Also all the questions that were asked to me were written coding questions(Write block of code) none were verbal.I could write all answers but none was 100% correct.

At last I asked the interviewer about feedback as in where was I wrong. He said at couple of places and he explained me where was I wrong.

Do you all think I will be rejected?

Hi fishes, Is there any policy in Accenture,like if we accepted Accenture offer,but didn't joined there, then in future, we can't apply anymore for Accenture, they will block us?

Another week of models and bottles... And by that I mean excel models and bottles of 5 hour energy

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Are you worried about how quickly AI support is growing?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Hi fishes, do you get paid by the hour or receive a salary?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Any suggestions for how to find a fully remote customer support job?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hiring managers, what do you look for as you’re going through resumes?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had