Had booked a high end Marriott property (st Regis / ritz Carlton/autograph /etc.) for 5 nights using points and spend almost an entire day talking to the concierge and moving rooms because they incorrectly communicated the upgrade( had two bookings one was upgraded other wasn’t)
The property manager said they can comp us one night- but seems ridiculous given the amount of stress it caused
Had I known re. switching rooms I would have declined the upgrade. What could I ask for as compensation?

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1 night comp crazy generous for this

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An upgrade is never guaranteed. TBH 1 night comp seems quite reasonable, thought I don’t see any other high end property I’ve stayed at that would even do this

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What was the value of the activities you missed? This could be a good baseline.

Btw, autograph isn't necessarily high end. Quality can vary much more widely than an explicitly luxury brand like Ritz or St Regis.

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Clarifying the miss was not on them not upgrading us, which I get is totally based on availability and not guaranteed.
The bigger issue was that the associate at the time of checkin did confirm that we would be in the same room throughout the 2 stays.
This is what actually caused issues as there were activities planned we had to skip to manage all the logistics of moving the room mid stay.

I’m more curious about how much you had that it took you so long to move rooms. You could just have the front desk move your bags

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You allowed it to cause stress. They shouldn’t comp you for that. Like others said, appreciate the fact you are able to use points & not drain your account & don’t be greedy. You get farther with honey than a hammer. Yeesh.

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