Have any of you had success using Twitter for airline customer service complaints? Specifically United Airlines?

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I have had really good luck with both American Airlines and Hertz. I don't fly United, so can't say for sure about them.

Had good luck with American Airlines too

Had good luck with Hilton

I had a bitch fest with Verizon. We didn't get anywhere though...

Would love to work in social media team and track the hashtag #AAholes as part of my job

UAs twitter response is very meh. DL, AA, VX and AS were all decent to great.

Teeeted a picture of gum on the floor once. Got some miles

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