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“Reflecting on and adopting the use of micro-affirmations would be a positive strategy to prevent microaggressions. Micro-affirmations are small acts that foster inclusion, listening, comfort and support for people who may feel isolated or invisible in their environment. Focus on action, not avoidance – create new good behaviours.”
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What exactly in IT Support?
It's L1 or L2 Desktop Support related profile which includes
IT infrastructure operation, request fulfilment and maintanence work such as supporting end user query, issue, or request and fullfill their requirment within SLA
I am able to provide some of the following:
Experienced in troubleshooting of complex issues such as Software, hardware, PC, Peripheral, Printer, Scanner or related to the office Network.
Provide Remote Support or assistance to the users.
Experience of BMC Remedy, Smart IT ticketing tool.
I have extensive knowledge of Microsoft Office Product, such as Microsoft 365 and Other version of MS Office.
Provide support on any exceptional software or enterprise application which required for the organisational need, as I continuely update my personal knowledge to support and train users.
Install/Uninstall Troubleshoot Security Application such as DLP Agent, BCM Agent,. McAfee Endpoint Security and Encyption, Symantec Endpoint, Microsoft Bit locker or other security features which is capable in PC/Laptop.
Good Knowledge of wide multiple versions of the operating system installation, migration and troubleshooting, which include mac OS, Windows Client and Server OS, including Administrate Active Directory, DNS, DHCP, Group policy, File and print server, Security and permissions.
Email Client Installation Configuration such as Outlook Gmail Windows Mail on Mac/Windows/iOS/Android including shared mailbox configuration troubleshooting, Auto Archival, Online Archival Retention Policies.
Installation Configuration of Dhruva/Citrix Client.
Technically sound in CCTV setup and VC setup.
Get into server management. Look for HyperV, Vmware or Azure roles. Or look for datacenter engineer role and then get into virtualization. In DC role you'll get a lot to learn about how the actual infra is hosted.
I am in Delhi, Where to drop resume?