Hi guys,
I am currently working as a servicenow consultant in Infosys and I want to get into a BA profile in future. I have an MBA in HR and marketing and a BTech in CSE. I have already cleared my ECBA certification and I wanted to know what all skills should I acquire to transition into that role in or outside of ServiceNow.

Looking forward to your tips and suggestions

TIA

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As you have done ECBA you have the solid base of what a Business Analyst does. Now just try to gain some hands-on experience as a Business Analyst.
If you can do this in your current company its the best or else try to find a job outside for this role.

PS: A BA can also be an expert in a particular Enterprise Software like Oracle, SAP, Salesforce, ServiceNow etc
So you can also make a career as an expert BA for Service Now

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Hey thats awesome, can you please share how you prepared and practiced to clear ecba? Your inputs will be of great help!

If it interests you, gaining knowledge and Certificate for agile and tableau will be a good step to get into the role in the same company or outside.
It would not be difficult to change as you have the Certification and the interest towards learning more once you get the role.

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Thank you. Your response has been really helpful 😄

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I have not worked since 2018 .will it be good for me to study for BA n start as a fresher

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