I am a Client Success Manager with 32 years' experience in IT in the NYC area. I worked at the same company for 20 years and then got laid off. I was out of work for a year and had spent my severance so when a company offered me a job - I just took it. Now I find out I am paid $16,000 less than the average base pay for a CSM. I would like to negotiate a $5000 raise. Is that unreasonable?

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1) don’t ever talk others salaries. You will have lost before you finish the sentence. “They all make more than I do” is the best way to had your request ignored. Sucks but true.
2) Build out your unique value proposition to the business. What value are you driving beyond what you are expected of. How have you out performed from what you were hired to do? (If the response here is why do I need to do more when I’m at par with all of them but 16k less - you lost).
3) Build you case and pitch it. And remember, as much as it sucks to hear you accepted the role knowing the comp and requirements. Other people hired at other times may have had more leverage than you or a myriad of other things. It doesn’t matter as you said yes.

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I am collecting documentation of salaries and examples of where I provide added value and go above and beyond the other CSM's at my company... is there any other supporting documentation I should collect?

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If you want to negotiate for a raise you should, but talking about situations beyond your own is probably a bad strategy. If you want a raise, make it about yourself and the value you're bringing to the company. Depending on how long you've been at the job you might have a solid case to make. Talking about what other people make may undermine you, a lot of organizations won't even entertain that discussion.

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That is VERY reasonable. I am sorry to hear about the lay off but definitely advocate for yourself. You are not asking for a lot honestly.

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How much are you making?

I’m making 100k base 20k OTE as a CSM at an MSP in NYC. Have about 3-4 years of MSP experience but only 1 as a CSM.

I don’t think asking for a raise is worth the fight since 75k is insanely low. I’d just start applying for new roles so you can get paid market rate.

likesmart

Revisit and update your current resume, detailing all that you currently do, which will simultaneously assist you in your preparation for making your case to management for a pay increase, while proactively enabling you to create profiles on Indeed, LinkedIn, USAJobs.gov, Monster.com, etc., way in advance of actually having that conversation internally with your present company.

You want to have someplace to go to first before you ask for what is dutifully yours, so that in case they deny you, you can then call there bluff and exit stage left for more money, compensation and greater responsibility, appreciation and loyalty.

Do you feel me sis????

One love always and prosper...remember these are wake up calls telling you its time to move on to bigger and better things lest you stagnate and become fossilize in your current role...birth pangs can be painful but necessary for growth and new renewal///
Ja West
So update CV first, apply via newly created profiles on the aforementioned job search platforms to gauge your outside hire-ability

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