I have an interview in a couple of days. What do I need to do to ace it? My current call center is toxic, and I'm ready for a better environment. I need this job!!

like
Posting as :
works at
You are currently posting as works at

Just be yourself and be confident. Don’t speak anything negative about your toxic work environment. You can mention challenges, however focus on what you did to try to improve the situation —particularly for your team. I like to show examples of how I lead with empathy and kindness with relatable and relevant examples.

helpful

Thanks for this helpful advice. I really appreciate it!

I think if you go in there with a friendly, open attitude and maybe do a little research and think of some ways the company could improve their customer service, then that's a good start :) Some people share their resumes on here with personal information blocked out looking for suggestions on how to improve it, and so you could consider doing that as well before your interview.

like

Thanks so much! I feel pretty good about my resume, but I should squeeze in a bit more research about the company and how they could improve their customer service. Great idea, thanks so much!

Like CSM1 said above, focus on all of the good that you're looking forward to in this new position, and don't mention the toxicity of your current workplace. When you go into the interview excited about what you can bring to the new workplace, rather than desperate to leave the old one, you'll likely be taken more seriously & have a better interview overall!

helpful

Thank you, that's important to remember. I certainly don't want them to associate me with desperation; I want to make a fresh start and bring as much as I can to this new workplace.

Make a research about the company you are interviewing with. Practice common interview questions. There are some common interview questions that are likely to come up, such as "Tell me about yourself" or "Why do you want to work for this company?" Practice your responses to these questions so that you feel confident and prepared. Prepare your questions too. Get enough sleep and be confident. Confidence is a big factor.

Be confident. They will feel and notice it if you are too nervous. Make sure to do your own research about the company. You can do it!

Take a good rest before the interview. Practice speaking in front of the mirror. This will somehow boost your confidence. Never ever speak badly about your previous employer. Best of luck!

Review common interview questions and practice answering them out loud. Go into the interview with a positive attitude and be prepared to sell yourself as the best candidate for the job. Try to relax and be yourself during the interview, while still being professional.

Make sure you're prepared to answer common interview questions and have a few examples of your work ready to go. Relax- the more comfortable you are, the better you'll do. Breathe deeply and try to visualize yourself doing great in the interview.

Don't forget. Remember that they are also sizing YOU up as a potential employee, so be confident and show them your best self!

I would recommend doing some research on the company beforehand, so you have a better understanding of their values and what they are looking for in an employee. It's also important to be yourself during the interview and let your personality shine through, while still being professional.

Make sure to express why you want the job and how badly you need it - they need to see that you're passionate about working there! Good luck out there!

To ace the interview, I would recommend practicing common questions beforehand and preparing answers that focus on your qualifications. Additionally, it is important to be friendly and personable during the interview so that the interviewer gets a sense of your personality.

To ace the interview, I would recommend practicing common questions beforehand and preparing answers that focus on my qualifications. Additionally, it is important to be friendly and personable during the interview so that the interviewer gets a sense of my personality. Finally, because this job is an improvement from my current call center job, I need to emphasize why exactly I am looking for a new environment during the interview.

L

P
Pplp

Related Posts

We are exploring having a third party come in and assess our I&D efforts across our company. We have many locations across North America. Is anyone aware of an entity who does this? We have found questionnaires through target organizations and have done anonymous employee surveys but are hoping to find someone who can do an assessment for gender, minorities, disabilities, 2SLGBTQ+, etc. and provide feedback on the actual employee experience and where we may have blind spots.

like

AST still rallying despite just over 150 watchers on StockTwits and pretty low social media coverage... tends to get spiked down after a run, so might want to wait, but something’s up

like

Any 🐠 from EY London? I'm planning to apply for UKI assurance based in London as Senior associate, just wanna wrap my head around the culture, work environment etc

Regarding Deloitte - does anyone know the salary band for Manager role in Technology Hardening and a Senior Manager in Technology Risk Management? A rough idea please?

like

Hey all, is anyone willing to refer for roles in Capgemini/Bain/McKinsey/BCG? I am happy to share my CV, and would appreciate any constructive feedback. Thank you!

like

What has better WLB and comp, being a heme onc physician or climbing the ranks of D/SD/VP in R&D or commercial strategy for an oncology line? Not taking into account initial path to get to these positions.

like

When the election is over and the people of the politics bowl realize that there's a world outside...

Post Photo
funnylike

Politicians should be spending time passing legislation to ensure elections are a contest of ideas rather than a contest to disenfranchise voters with opposing viewpoints. Do you agree or disagree?

likefunny

Showing off my new badge

likefunny

Is it just me or have you also noticed that during the endless back to back zoom/teams meetings, people drift away and not take down action points?

like

Anybody know any good financial advisors? My husband and I are broke btw 😂😂😂

like

Do we have to update the tracking and trading with details of like mutual fund, life insurance

like

What is your favorite part about being a realtor?

like

Found this and thought it was hilarious

Post Photo
likefunny

I all, anybody looking for referral ping me Tech Mahindra

Post Photo
like

Is there any requirement for Senior Software Engineer?
I am looking for a job change.

like

To the people working in support (sap), are u able to identify a pattern of incidents? Like is there any repetition or similar pattern. Trying to figure out a way to reduce my work load so I can learn something else

like

Meetup for drinks? Anyone? We’re trying to establish a social cohort, if interested raise your hand.

like

Currently a MS finance student. Recently secured a year long internship with the Federal Reserve researching commercial banking conditions. The role is tech heavy (python, R, Sql etc ) What kind of roles can I look into in the event there’s isn’t a return offer? Thanks

like

3 years in this apartment without any pests or bugs..2 months before I move out I wake up to a mouse freaking out in one of my bags. I grab the top of the bag and walk it out.. as I’m walking it out I see a mouse that looked just like the one I saw in my bag run past me. Not sure how it would’ve gotten out but I’m so grossed out rn and confused as how it got in 😭😭😭😭😭😭😭😭😭😭

funny

Additional Posts in Customer Support

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

like

Managers, how do you help your customer support team avoid burnout?

like

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

like

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

like

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

like

Hi fishes, do you get paid by the hour or receive a salary?

like

How do you prevent the negativity of your job from impacting your personal life?

like

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

like

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

like

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

like

How to stop customer service from ruining your day?

like

Are you worried about how quickly AI support is growing?

like

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

like

Will the customer support future be led by chatbots or will we still be necessary? lol

like

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

like

Do you ever get overwhelmed by the number of software programs you have to use at work?

like

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

like

Hiring managers, what do you look for as you’re going through resumes?

like

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal