When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

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Form my experience, people take out their frustration on the person least involved with the development of the product aka me, the lowly customer support person

Depends on the company, trying to get Microsoft to help you with anything personally is a total nightmare

As a Customer Support worker, honestly, whenever I have a problem with a product I prefer to google for 2 hours to see if I can solve it myself before bothering someone who is just as underpaid as I am and who has probably had a crappy day.

No, I wouldn't take it out on the customer support team; I know that they have no say in the development and engineering of a product. I'm more likely to contact the company on social media because they really don't want bad reviews, so they tend to respond a LOT quicker if you go that route.

I think everybody does this to some degree, just venting about something that frustrates them. At least I know a lot of my customers do that. People usually don't really take it out on me so much, they just want someone to listen.

Can't even tell you how often this happens to me, where someone is frustrated with a bank policy and they end up yelling at me. It isn't my decision how we run our accounts. The best I can do is not treat others in that way, nothing is more contagious than a bad mood IMO

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