How to stop customer service from ruining your day?

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If there is a magic solution out there, I haven't found it yet unfortunately. I do my best to remember that the attitudes people are displaying have nothing to do with me. All I can do is be patient, try to help, and leave work behind at the end of the day.

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You can't change the customer service nature, but you can change how you react daily.

One trick is to keep a mirror on your desk, it shows you how you look to the other person and reminds you to smile. Even if it's that fake customer service smile, it can really break the ice with most people

Keep a sense of curiosity about them and it will sometimes pay off. There was one customer who was absolutely miserable to talk to until I found out he liked cats, and after that day he would ALWAYS ask about my kitties. I actually miss that guy

For me, talking with my coworkers/friends throughout the day is what got me through it. If you can text/Slack, etc. with them, even if you're not in person together

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Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

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Your most positive customer interaction?

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I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

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I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

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Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

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Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

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I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

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