I inherited a complex case with a difficult and unruly client. I’ve never handled this type of case before and I’m doing my best to be methodical but a few weeks ago I got screamed at and berated by the client for not moving things fast enough, as well as other frustrations about the case that were misdirected at me. Then yesterday out of nowhere they messaged my boss directly and made a lot of really not nice comments (some demonstrably untrue) about me. It’s really eating at me. How to deal?

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The relationship partner/senior should be standing up for you to the client or at least reassuring you internally on your performance. If neither of those things have happened, you should try to get unstaffed. It may hurt your reputation with that partner, but this is the rare situation to do that. Sounds like a nightmare client.

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Hey there Mr. Grumpy Gills. Just keep billing billing billing.

Can you be asked to be off the case?

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