I often feel like I'm doing the work of others, especially when it comes to scheduling, drafting timelines and estimates, and updating a long list of trackers for status meetings. How do your accounts navigate the Account/PM division of responsibilities?

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Anything client facing, I manage. Anything internal facing, the PM does. Tell your PM what you need them to handle.

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Lucky ducks

I am in the same boat and have been feeling a lot of pressure lately. Personally, i have started holding people accountable for their tasks by just pinging them in my project group chat rather than just doing stuff on my own. Easier said than done but I usually just jump onto tasks because we’re client facing and end up doing a lot of work that PMs/CMs need to do. Lately I have started following an IDGAF attitude and delegating more things!

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Ideally there should be some clear lines drawn to avoid situations where one person feels like they're carrying the load for everyone else. Like when it comes to scheduling, drafting timelines, and estimates, that's usually more in the realm of project management. Account managers might be involved in the initial discussions and client communications, but the nitty gritty details should generally fall on the PM's plate. As for updating trackers and keeping tabs on status meetings, that's often a joint effort between account management and project management.

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