I payed for a service “pre-pay” and missed the appointment. They’re policy is that they will charge the full amount for the service. You can schedule another appointment and pay full price. Can I dispute this charge on Amex for no services rendered. I tried to contact the merchant and they did not consider my excuse valid. What should I do? Thanks!

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Posting as :
works at
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Why do you think your excuse matters? You missed the appointment. They held time for you that they could have given to someone else. You cost them money.

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If the policy was known or readily available for you to read on their website, I don’t think that you will be able to successfully dispute the charge with your card issuer.

But, if the no-show policy was never disclosed, you should dispute with AmEx.

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Regardless of your excuse, unless it was an emergency, you could've given them the courtesy of cancelling rather than just missing the appointment. They reserved time, space, product, etc.

You cost them money and dont deserve to dispute it. It is 100% your fault services weren't rendered anyways. If you're actually interested in the service, reschedule and pay full price. Oh, AND leave a tip.

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