I provided my GST bill and a notarized rental agreement for the document for realtor fees reimbursement but they rejected my case because my rental agreement is not registered when I asked my broker for a registered rental agreement he denied that the rental agreement is for 11 months and does not require registration now HSBC hr is telling me that they cannot make any exceptions and only registered rental agreement would have the reimbursement,not sure what I can do to process this request now

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