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Use examples that mean something to her in her own life.
For example, suppose an app on her phone reminded her to check if she needs more of that favorite dressing she likes when she is at a particular store. Wouldn't that be better than walking every isle, hoping to remember what you are looking for?
Well, AI can also help you find a particular customer or spreadsheet item the same way.
AI is meant to be a tool, like the typewriter was, like computers and cell phones are. I try to show them how you have to keep learning the technology to move forward. I had an intern quit last year because they had to use some AI. I can completely understand the issues surrounding it, but not to the point where I’ll be out of a job over it.
I can relate to the hesitation with using AI, and I used that to help explain to others in similar spots. Leadership training is always a good idea, whether you are in a role or not. I’ve taken some courses that really helped my communication skills.
Everyone learns differently and change can be intimidating. I was also opposed to using AI. A colleague explained it to me as Google on steroids. I suggest taking 1 tedious piece of her job and show her the AI benefit. Once she gets that she might be more willing to use it more and more. It took me time to accept AI. Good luck.